© 2017 by Market Chord Direct Group.

SERVICES

Sales Development and Training

Effective sales reps today need to use a broad cross-section of techniques and technology tools to reach prospects, persuade leads and close business. We work with Sales teams to improve contact strategies, generate greater ROE (return on effort) for each Rep, streamline activities and create a results oriented sales process.  We will help you improve sales activities, emails, sales calls, demo presentations and more with tactical training that drives higher close rates and order value.

Executive Coaching
 

Receive one on one coaching on organizational leadership, critical decision making and management strategies that help convert your business vision into reality. For CEOs and Senior Executives of public and private businesses we provide a pragmatic approach to business leadership and change management for owners and operators seeking to shift gears in their business performance.

Multi-Channel Strategy

 

Creating an effective integrated sales and marketing effort can often become an incredibly daunting challenge. We provide the tools and analysis to help you understand and manage your business more effectively across departments and channels. We'll help you create a successful program built upon sound strategy, clear communication and improved teamwork across departments.

Manager Training

 

Working with fast growing organizations and new managers in mature organizations, we provide a broad range of skill development. New and existing managers benefit from programs that include: Providing Effective Feedback, Meetings that Work, Defining ExcellenceEmpowering Teams and Time Management for Managers.

Customer Service Excellence
 

Creating great customer experiences is critical to business success. Our team works with your critical front line team, helping improve the quality and impact of every interaction across channels. Our Service Based Selling program helps service contacts create value and our holistic coaching system provides management with the tools to create higher quality interactions.

3rd Party Telesales and Service Management

 

Extending your internal business team through 3rd party resources is a critical strategy for handling seasonal spikes, scalable new business growth and programs that require skills or tools not easily available inside your business.

For years, we have helped design programs and manage 3rd party resources (both domestic and near shore) in a way that protects your brand and customer experience while generating results in the areas of your business that make sense.